Work From Home - Bilingual (spanish) Senior Customer Service Coordinator - Partnership Servicing - Remote Eligible

Bilingual Senior Customer Service Coordinator

Work from home opportunity for a Bilingual Senior Customer Service Coordinator at Capital One. This role offers the convenience of working virtually at home. Candidates must live within 100 miles radius of one of the following zip codes: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St. Cloud, MN). Candidates must report in person, when required, with at least 24 hours notice.

More than just a bank, more than just a career. At Capital One, we take care of our customers with compassion and real solutions. Our Customer Care team is supported and empowered to be the best people, to people. Your voice is our voice. We'll champion you.

To succeed in this role, associates must have the necessary skills and know-how to provide exceptional servicing experiences to our customers. Through formal training programs and on-the-job work experience, successful associates will:

• Demonstrate the ability and willingness to learn
• Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
• Demonstrate a strong customer focus that is rooted in empathy
• Communicate effectively with peers, management and customers, using appropriate methods of communication for role
• Exercise good judgment and independent decision-making skills
• Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs
• Demonstrate exceptional listening, questioning, call control and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record

Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer's needs, problem solve and deliver a "wow" customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

Successful candidates will need to complete a Language Assessment. Basic Qualifications include:

• High school diploma, GED or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• Fluent in Spanish and English

Preferred Qualifications include:

• At least 4 years of customer service or call center experience
• At least 1 year experience working in the financial industry

Work from home technology requirements include:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Work from home location requirements include:

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.
• We are unable to consider applicants who do not maintain network-compatible internet access, live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California.

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family. Learn more.