Tier II Product Technical Support Engineer (remote) - Remote Eligible

Join The Johnson Controls Team

Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US.

How you will do it:

• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database
• Support regional territories for escalated chiller technical support cases, warranty claims
• Drive product reliability through the Continuous Improvement Process
• Support key customer accounts as a technical resource
• Must be proficient in troubleshooting the refrigeration cycle
• Manages Technical Escalations

What we look for:

• Required: Must be able to travel up to 20% Bachelor's degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products
• Analyze and solve complex product system problems
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers

HIRING SALARY RANGE: $100,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.