Technical Account Manager (microsegmentation) - Remote - Remote Eligible

Technical Account Manager

Are you excited to work with innovative security products? Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes? Join Guardicore (now Akamai Enterprise Security Group) with our cutting-edge technology, we're changing the way organizations manage their cloud and data centers' security. We're looking for a TAM to work with our strategic customers in the UK. The TAM is an expert who is familiar with the customer's data center and specific deployment. Hence can be instrumental in the value extraction from the platform. Join Guardicore Customer Success team! The Customer Success team is responsible for understanding customer requirements, driving adoption, and ensuring ongoing satisfaction. The team consists of motivated senior technical experts with a great social repertoire. This team leads large deployment processes, while communicating at different levels. As a Technical Account Manager, you will be responsible for:

• Being the main focal point for all Guardicore related issues from the customer perspective.
• Assisting with deployments, expansions, transitions, etc. of the Guardicore platform.
• Providing best practice guidance by recommending policies and features to configure and use.
• Aggregating support issues and working them out with Guardicore's technical teams and the customer.
• Raising product related issues that should be looked at by Guardicore's Product team.

To be successful in this role you will:

• Have proven experience of B2B SaaS customer success or technical account management.
• Have deep hands-on experience with advanced Linux administration.
• Have experience with automation with Chef/Puppet/Salt/Ansible/etc.
• Have a thorough understanding of network protocols and troubleshooting on network devices and OSs.
• Have an understanding of managing, monitoring, and troubleshooting complex distributed applications.
• Be familiar with VMWare networking and VSphere.
• Have proficiency level in English both written and spoken - Any additional language is an advantage.

Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: your health, your finances, your family, your time at work, and your time pursuing other endeavors. Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences — helping billions of people live, work, and play every day. With the world's most distributed compute platform — from cloud to edge — we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.