Support Intern (remote - USA) - Remote Eligible

Join Us For Our Summer 2026 Internship Program!

We are seeking a motivated intern to join our Customer Support Automation team. This role offers hands-on experience in implementing automation solutions that enhance customer support efficiency and effectiveness.

Responsibilities:

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
• Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
• Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
• Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
• Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
• Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
• Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Requirements:

• Strong communication skills
• Customer-focused mindset
• Ability to multitask and prioritize
• Familiarity with CRM software is a plus

Must be available to work from Tuesday, May 26th until Friday, August 7th.

Eligibility Requirements:

• Be at least 17 years of age prior to scheduled start date
• Be currently enrolled at an accredited institution
• Be enrolled at an accredited institution the semester immediately following the summer internship program (Fall 2026)

You'll love working here because:

• We care. Our team isn't just colleagues; they're a community that supports and inspires each other every day
• Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You'll leave with skills, confidence, and experience that set you apart
• Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship

If you're passionate about helping others and want to learn more about customer support, we'd love to hear from you!

Pay Range $39,520—$118,560 USD

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com. For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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