Sr Manager Broker Services - US Based Remote

Senior Manager, Franchise Transitions & Onboarding

At Century 21 Real Estate, we celebrate the joy of home and the pride in purpose. Our brand voice is confident, compassionate, and human—never transactional. As Senior Manager, Franchise Transitions & Onboarding, you will guide new affiliates through their journey into the CENTURY 21® system, ensuring every transition reflects our Winning Behaviors: Delivering Extraordinary Experiences, Defying Mediocrity, and Giving 121%.

Key Responsibilities

• Deliver extraordinary experiences by leading onboarding and transition processes that empower affiliates to thrive from day one.
• Defy mediocrity by collaborating across Franchise Sales, Field Leaders, and Performance Consultants to design seamless, inspiring launch events and integration strategies.
• Give 121% through consistent monitoring of performance metrics for 15 months post-launch, ensuring strong brand engagement and franchisee success.
• Drive continuous improvement by enhancing onboarding systems and processes, creating efficient, inclusive, and relationship-focused experiences. Leverage AI-driven tools to create efficiencies in the transition and onboarding experience.
• Partner with field teams to identify affiliates with growth or succession opportunities, aligning their vision with the CENTURY 21® mission.
• Apply a consultative approach to onboarding by tailoring strategies to each affiliate's unique situation, guiding them with empathy and flexibility while ensuring their transition reflects the CENTURY 21® Winning Behaviors—delivering extraordinary experiences, defying mediocrity, and giving 121%.

Required Qualifications

• Bachelor's degree preferred.
• Minimum 5 years of experience in brokerage operations, business strategy, or consulting.
• Strong organizational and project management skills, with proficiency in Microsoft Word, Excel, PowerPoint, and project management platforms (e.g., Trello).
• Excellent communication and presentation abilities, with confidence in leading group discussions and events.
• Demonstrated ability to make sound decisions in fast-paced environments while maintaining a people-first approach.
• Proven track record of delivering exceptional service to diverse stakeholders.
• Ability to work independently, adapt quickly, and solve problems creatively.
• Willingness to travel for affiliate transition meetings.

Preferred Skills

• Knowledge of brokerage business models and franchise operations.
• Experience fostering inclusive, collaborative environments that empower individuals and teams.
• Intuitive thinking and relationship-building skills that inspire trust and confidence.
• A passion for helping others achieve their goals, reflecting the CENTURY 21® commitment to celebrating every journey.

This role is more than managing processes—it's about living our Winning Behaviors every day. You'll deliver extraordinary experiences by making affiliates feel at home, defy mediocrity by raising the bar for onboarding excellence, and give 121% by ensuring every new affiliate's success is celebrated and sustained.

Century 21® is one of the world's largest residential real estate brokerage franchisors. Century 21 has over 14,000 franchise offices and over 155,000 independent sales associates located in 86 countries and territories. Century 21 is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.

Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, and Ethisphere World's Most Ethical Companies. EEO Statement: EOE including disability/veteran.