Sr. Engineering Services Manager (100% Remote) - Remote Eligible

Sr. Engineering Services Manager

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

The kind of people we look for: Versatile people who thrive on variety and challenge. Excited about working in a fast-paced environment. Innate problem solvers who want to grow in a flexible, collaborative culture. Takes initiative, pushes boundaries, motivated to innovate. Individuals with a growth mindset who want to use their learning and relationship-building skills. Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Position Summary

The Sr. Engineering Services Manager leads and manages teams responsible for critical business systems and applications that power ClearCaptions' internal and customer-facing operations. This role oversees Web Developers, Salesforce and NetSuite Developers, and Technical Writers, ensuring that each discipline collaborates effectively to deliver high-quality, scalable, and secure systems and documentation. The role will focus on delivery, operational excellence, continuous improvement, and ensuring the systems that support ClearCaptions' mission operate efficiently and evolve with the organization's needs. This is a remote/work from home position reporting to the Director of Software Engineering.

What You Will Do

• Lead the Engineering Services organization, overseeing teams across web development, Salesforce, NetSuite, and technical writing.
• Establish and maintain best practices for system design, integration, and documentation.
• Partner with stakeholders across engineering, sales, finance, and customer care to understand strategy and business requirements and deliver technical solutions that meet operational needs.
• Drive improvements in system reliability, scalability, and performance.
• Develop and maintain standards for internal and external documentation that supports product and operational excellence.
• Manage project timelines, budgets, and resource allocations across multiple functional areas.
• Foster collaboration, innovation, and a culture of accountability and continuous learning.
• Mentor and develop team members, providing technical and professional growth opportunities.
• Stay informed about emerging technologies relevant to web development, CRM/ERP systems, and documentation practices.
• Lead vendor relationships and evaluate third-party solutions that support ClearCaptions' operational ecosystem.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• 10+ years' experience working in software engineering teams.
• 5+ years of experience in leadership or management of software engineering teams.
• Experience leading multi-disciplinary technical teams.
• Understanding of web technologies and frameworks (JavaScript, Node.js, React, or similar).
• Hands-on experience with Salesforce and/or NetSuite platforms preferred, including customization, integration, and administration.
• Familiarity with REST APIs, data integration, and automation between enterprise systems.
• Proven ability to lead cross-functional projects from concept through delivery.
• Experience with Agile methodologies and modern development practices.
• Cloud experience (AWS, Azure, or GCP) preferred.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills. Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 25%); will include some overnight travel.

Physical Demands

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)

Work Environment

100% Remote: Work environment is at home.

Compensation

$167,000 to $180,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate's qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship. Job Details Pay Type Salary