Servicenow Technical LEAD (remote) - Remote Eligible

Servicenow Technical Lead

Compass Digital Salary: $140000-$150000 (to commensurate with experience) We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across business, industry, education, and healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its various clients through scalable, cutting-edge technologies and solutions.

Job Summary

We are seeking an experienced ServiceNow Technical Lead to drive the design, implementation, and optimization of ServiceNow-based Master Data Management (MDM) solutions. In this role, you will provide strategic architectural vision while leading end-to-end delivery across multiple ServiceNow modules, ensuring alignment with enterprise architecture, business goals, and data governance standards. This role combines deep technical expertise, stakeholder engagement, and hands-on leadership. You will be responsible for building scalable, secure, and high-performing solutions while mentoring teams and collaborating with product managers, architects, and business stakeholders to ensure long-term success.

Responsibilities

Architecture & Solution Design

• Define and execute the architectural vision for ServiceNow implementations for the Vendor Domain within the Master Data Management Application.
• Design scalable, secure, and high-performing solutions across custom app configuration, and other modules.
• Ensure alignment with enterprise architecture frameworks, business needs, and ServiceNow best practices.
• Develop and maintain data models, governance policies, and robust integration strategies with enterprise platforms such as AWS S3, Snowflake, and the Master Data Management application, using APIs, Integration Hub, and secure data exchange protocols.
• Drive quality assurance, risk management, and compliance with security standards.
• Continuously optimize processes and solutions to maximize efficiency and effectiveness.

Engagement & Delivery

• Translate business requirements into actionable ServiceNow and Master Data Management (MDM) solutions for the vendor domain, in close partnership with Product Management.
• Lead end-to-end implementation projects, spanning planning, design, development, deployment, and post-go-live support.
• Build and maintain strong stakeholder relationships, ensuring delivery excellence, adoption, and satisfaction.
• Drive the creation of agile user stories from business requirements as outlined by the Product Manager, and serve as the liaison between Product, ServiceNow, Master Data Management (MDM), and other delivery teams to ensure successful execution of the defined scope.
• Build and evolve ServiceNow offerings and capabilities.

Team Leadership

• Manage and mentor a team of ServiceNow Admins, and developers.
• Promote knowledge sharing, continuous learning, and adoption of best practices.
• Inspire and develop talent, ensuring a culture of high performance and collaboration.
• Be a servant leader, leading the team by example and delivering 50% of time hands on keyboard development.

Qualifications

• 5+ years of experience in ServiceNow technology and systems integration, including custom application development.
• Strong expertise in Master Data Management (MDM) with a deep understanding of data models, governance, and integrations.
• Proven track record of leading multiple end-to-end ServiceNow implementation projects.
• Strong understanding of data pipelines, APIs, and batch/real-time integration patterns using AWS services.
• Ability to design and implement secure, scalable integrations between ServiceNow/MDM and AWS-based data platforms.
• Strong expertise in ServiceNow data schema, architecture, and integration (REST/SOAP, Integration Hub).
• Active TOGAF certification.
• Bachelor's degree in computer science, Engineering, or related field.
• Strong analytical, problem-solving, and communication skills, with executive presence.
• Experience with infrastructure-as-code tools such as Terraform, AWS CDK, or CloudFormation.
• Familiarity with data governance, lineage, and compliance in AWS environments (e.g., GDPR, CCPA, HIPAA).

Key Skills

• Enterprise & Solution Architecture
• ServiceNow Custom App Configuration Modules
• Data Modeling & Integration
• Master Data Management
• Leadership & Mentorship
• Stakeholder Management
• Business Development & Strategic Thinking
• Agile & DevOps Practices

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Compass Digital maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits.