Servicenow Solution Architect (remote) - Remote Eligible

ServiceNow Solution Architect (Remote)

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more. Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient. At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Overview – Role

We are seeking a ServiceNow Solution Architect to take full ownership of our ServiceNow platform and lead its evolution. This role combines strategic platform leadership with hands-on development expertise, ensuring the delivery of scalable, innovative solutions across ITSM, CSM, HAM, and SAM. In this role, you will define the roadmap, lead technical design, and develop complex integrations while collaborating with stakeholders to maximize business value. While our India office is based in Mumbai, this role can be handled remotely and will be responsible for supporting global operations. This role offers the chance to work in a fast-paced environment and advance your career within a supportive and diverse team.

Key Responsibilities

• Oversee design, development, testing, deployment, and release management of new capabilities and enhancements.
• Architect and implement scalable ServiceNow solutions aligned with business needs.
• Develop and maintain custom applications, modules, and Service Portal components.
• Build and optimize server-side scripts, client scripts, UI policies, and UI actions.
• Create Flow Designer flows, IntegrationHub spokes, and orchestration workflows.
• Integrate ServiceNow with external systems using REST/SOAP APIs.
• Drive automation, workflows, and self-service improvements to optimize operational efficiency and reduce costs.
• Champion continuous improvement and operational excellence within ServiceNow.
• Ensure platform stability, performance, and availability.
• Manage upgrades, patching, releases, and platform maintenance.
• Maintain compliance with security, data privacy, and regulatory requirements.
• Oversee the quality and governance of the ServiceNow CMDB, Knowledge Base, and configuration data.

Requirements and Qualifications

Bachelor's degree in Computer Science, Information Technology, related field along with proven experience as a ServiceNow Solution Architect, Technical Lead, or similar in a large-scale enterprise environment, ideally Certified System Administrator (CSA) and ideally Application Developer (CAD). 3-5 years of relevant experience along with a strong background in ServiceNow development and platform ownership. Deep understanding of ServiceNow architecture, modules, and integration capabilities (ITSM, CSM, SAM, HAM, etc.) and exposure to AWS DevOps and cloud integrations (AWS services, Teams, Jira, Dynamics 365) preferred. Extensive hands-on development experience in ServiceNow, including JavaScript, Glide API, and scripting best practices, Flow Designer, IntegrationHub, and orchestration, Service Portal development and UI customization. Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines. Experience with integrations (REST/SOAP, IntegrationHub, Flow Designer) preferred. Expertise in managing platform upgrades, release cycles, and operational governance. Strong stakeholder management and communication skills and confidence in working with senior stakeholders and defining platform strategy. Proven track record of delivering platform improvements aligned with business strategy, including customer experience enhancements and automation initiatives.

Why You Should Join Jensen Hughes

Opportunity to grow within a supportive and collaborative team environment. Access to training and development programs to enhance your payroll expertise. Career advancement with an established framework is in place – clearly defining expectations and outlining opportunities for advancement.