Servicenow Consultant HRIS (work From Home) - Remote Eligible

Join The American Red Cross

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—where your career is a force for good!

We are looking for a Senior Analyst to join our HR Information Systems Team with relevant ServiceNow experience! When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

ServiceNow Consultant HR Information Systems Team

Work from home position, can work anywhere in the USA. If you are a Consultant with relevant ServiceNow experience this position could be perfect for you! Enjoy no commute time, while providing HR support to one of the largest, most dynamic not-for-profit organizations. The work location for this exciting opportunity is virtual. The selected candidate will work remotely (100% from home) to primarily work with ServiceNow HR module and provide support to HR and other entities in the American Red Cross.

What you'll do: The ServiceNow Consultant is responsible for implementation and ongoing support of ServiceNow's HR Module. The analyst is part of a team responsible for managing business processes and partnering with internal and external partners to enhance and deploy new capabilities. The Senior Analyst will serve as an expert in HR business processes, configurations, consulting with partners on system capabilities and how to best leverage existing systems, as well as translating HR business requirements. The individual will need to effectively operate in a fast past, changing environment by managing changing priorities, while being responsive, dependable when supporting the HR business and coworkers. The individual must multi-task efficiently, manage projects, work independently with little supervision, and keep assignments organized by planning their work and meeting project deadlines.

Responsibilities

• Recommend, implement, and plan for improvements, enhancements, and new applications to the ServiceNow system.
• Maintain, develop, and revise all proof of configuration, knowledge articles, Standard Operating Procedures and other documentation as required.
• Interface with systems analysts and users to ensure that configuration concepts/requirements meet the needs of end users within the organization.
• Customizes forms, workflows, IU action, Business Rules, Service Portal, system imports, Business Analytics, reporting and Service Catalog.
• Partners with HR and its Centers of Excellence to identify business needs.
• Tests and coordinates UAT testing, training, and communications.
• Administer security to ensure data protection and privacy.
• Develops and maintains strong working knowledge of all ServiceNow capabilities.
• Stays up to date on release materials and provides business recommendations on enhancements to help improve business processes.
• Follows and understands best practices of the system development lifecycle methodology.
• Utilizes MS Tools (Excel, Word, etc.) to create project documentation.
• Desired Experience with Integrations in / out of ServiceNow.

What We Need From You

Education: Bachelor's degree required. Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required. 7 or more years of ServiceNow experience and demonstrated knowledge of ServiceNow administration and upgrade activities highly preferred. Experience working with HR Service Delivery in ServiceNow and Integrations in and out of ServiceNow, RPA, APIs, AI and Now Assist, Configurable Workspace, and the various Studios highly preferred. Management Experience: N/A Skills & Abilities: Ability to work on a team. Ability to lead cross-functional projects and interact with team members at all levels. Work independently, with strong customer service focus to interact with various business units within the organization. Possess an understanding / experience with HR business processes Excellent written and verbal communications skills and ability to utilize MS Tools (Excel, Word, etc.) to create project documentation Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system.

The salary range for this position is $90,000-$110,000. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans, Health Spending Accounts & Flexible Spending Accounts, PTO: Starting at 15 days a year; based on type of job and tenure, Holidays: 11 paid holidays comprised of six core holidays and five floating holidays, 401K with up to 6% match, Paid Family Leave, Employee Assistance, Disability and Insurance: Short + Long Term, Service Awards and recognition.

Apply Now!

Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.