Servicenow Automated Test Framework QA Engineer/tester (remote) - Remote Eligible

Software Quality Assurance Engineer And Tester

GovCIO is seeking a Software Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and maintenance environment. The ideal candidate will have hands-on experience with Automated test framework in the ServiceNow platform. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States.

Responsibilities

We are seeking a highly skilled Quality Assurance Subject Matter Expert with demonstrated expertise in ServiceNow and government contracting environments. The ideal candidate will bring at least 5 years of hands-on QA experience, a strong understanding of ServiceNow platform capabilities, and a proven track record of supporting federal clients. Responsibilities include:

• Drive ATF QA efforts across ServiceNow implementations and enhancements
• Develop and execute test plans, test cases, and automated scripts
• Collaborate with developers, business analysts, and stakeholders to ensure quality standards are met
• Identify, document, and track defects, drive resolution and retesting
• Ensure compliance with government contract requirements and quality standards
• Provide QA expertise during project planning, execution, and delivery phases
• Support continuous improvement initiatives in QA processes and tools

Qualifications

Required Skills and Experience:

• Bachelor's degree in engineering, Computer Science, Systems, Business or related scientific/technical discipline
• 5-8 years of experience in IT, with at least 5 years in ServiceNow ATF.
• 4 years of additional relevant experience may be substituted for education
• Strong communication and leadership skills
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
• Hands-on experience with ServiceNow's Automated Test Framework (ATF), including designing, building, and executing automated test cases
• Strong understanding of ServiceNow architecture, modules, and workflows
• Familiarity with government contracting processes, compliance, and documentation standards
• Experience with manual and automated testing methodologies
• Excellent analytical, documentation, and communication skills

Clearance Requirement:

• Must be able to obtain a DHS Public Trust

Preferred Skills and Experience:

• Experience integrating ATF with CI/CD pipelines and DevOps tools
• Knowledge of Agile/Scrum methodologies
• Active DHS Public Trust
• Certifications in ServiceNow (e.g., Certified System Administrator, ATF Specialist) or QA methodologies (e.g., ISTQB)

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process:

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment *Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range: USD $90,000.00 - USD $110,000.00 /Yr.