Servicenow Administrator (remote) - Remote Eligible

Remote ServiceNow Administrator

Insight Global is seeking a Remote ServiceNow Administrator to join our client's team. As a ServiceNow Administrator, your day will revolve around managing and maintaining the ServiceNow platform to ensure stability, performance, and functionality. You'll configure and customize the system by creating and modifying tables, fields, workflows, and scripts, while also managing user accounts, roles, and access controls to maintain security. A typical day includes monitoring platform health, applying upgrades or patches, and troubleshooting technical issues as the point of escalation for support problems. You'll collaborate with IT teams and business stakeholders to gather requirements, design solutions, and implement process improvements. Reporting and analytics will be part of your routine, as you build dashboards and track KPIs to measure system performance. You'll also document processes, provide training to end-users, and support integrations with other systems, identifying opportunities for automation. Throughout, you'll balance technical problem-solving with communication, ensuring your work aligns with organizational goals and ITIL-compliant practices.

Skills and Requirements:

• 3+ years of ServiceNow Administration experience in an enterprise environment
• ServiceNow Certified System Administrator (CSA) certification (strongly preferred)
• Proficiency in ServiceNow configuration (tables, fields, workflows, UI policies, business rules)
• Ability to create and modify scripts (client scripts, server-side scripts, business rules, etc.)
• Experience with ServiceNow modules (Incident, Problem, Change, Release, Knowledge, Service Catalog)
• Experience with Flow Designer or other automation tools
• Familiarity with reporting, dashboards, and KPI monitoring in ServiceNow
• Background in quality reviews and process improvement initiatives