Service Now Administrator (remote) - Remote Eligible

Service Now Administrator Position

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a ServiceNow Administrator to support KTIS and our government customer. This is a remote position. We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

Koniag Technology and Infrastructure Solutions (KTIS) is seeking an experienced ServiceNow Administrator to join our team. The ideal candidate will have a strong background in ServiceNow platform administration, implementation, and optimization. This position will be responsible for the day-to-day administration, maintenance, and enhancement of our ServiceNow environment.

Essential functions, responsibilities, and duties may include, but are not limited to:

• Perform day-to-day administration of the ServiceNow platform, including user management, role-based access control, and system configuration.
• Implement, configure, and maintain ServiceNow modules such as ITSM, ITOM, ITBM, CSM, and others as required.
• Create and maintain workflows, business rules, UI policies, client scripts, and other platform customizations.
• Develop and maintain ServiceNow integrations with other enterprise systems using REST, SOAP APIs, and integration tools.
• Conduct system upgrades, patches, and implement new features while ensuring minimal disruption to operations.
• Design, build, and maintain custom applications and solutions within the ServiceNow platform.
• Create and maintain comprehensive documentation for all ServiceNow configurations, processes, and customizations.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Develop and deliver training materials and sessions for end users and administrators.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize platform efficiency.
• Stay current with ServiceNow releases and new features to maximize platform value.
• Manage service catalog items, knowledge base articles, and self-service portal functionality.
• Support incident, problem, change, and request management processes within ServiceNow.

Education and experience:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5-7 years of experience as a ServiceNow Administrator or Developer.
• Certified ServiceNow Administrator required.
• Experience with ServiceNow Customer Service Management (CSM).
• Experience with ServiceNow upgrades and instance migrations.

Required skills and competencies:

• Extensive knowledge of ServiceNow platform administration, including user management, role configuration, and security controls.
• Proficiency in configuring and customizing ServiceNow applications (ITSM, ITOM, CSM, etc.).
• Strong understanding of ServiceNow architecture and data structures.
• Experience with ServiceNow scripting using JavaScript, including business rules, client scripts, UI policies, and script includes.
• Ability to create and maintain workflows, service catalogs, and knowledge bases.
• Experience with ServiceNow reporting and dashboard creation.
• Knowledge of ServiceNow best practices and governance principles.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal.
• Experience working in an ITIL framework environment.
• Ability to manage multiple priorities and projects simultaneously.
• Experience with ticketing system administration and configuration.
• Knowledge of IT service management processes and best practices.

Desired skills and competencies:

• Experience with ServiceNow Performance Analytics and Service Portal.
• Knowledge of HTML, CSS, and advanced JavaScript programming.
• Experience with ServiceNow IntegrationHub and Flow Designer.
• Familiarity with Agile development methodologies.
• Project management experience.
• Experience working in federal government IT environments.
• Knowledge of IT security best practices and compliance requirements.
• Experience with test-driven development and automated testing in ServiceNow.
• Experience with other ITSM platforms (Jira Service Management, BMC Remedy, etc.).
• Knowledge of database design and SQL.

Security requirement:

• Ability to obtain a Public Trust.

Our equal employment opportunity policy: The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.