Service Desk Specialist (mycolorado) (remote From Anywhere In CO) - Remote Eligible

Service Desk Specialist (myColorado) (Remote From Anywhere In CO)

Salary $50,000.00 - $60,000.00 Annually Location Statewide, CO Job Type Full Time

Department Governor's Office of Information Technology Opening Date 08/19/2025 Closing Date 8/24/2025 11:59 PM Mountain

Together, we innovate for a stronger Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers, and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Description of Job: IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT's hiring team. Do you want to make our beautiful state even better? At OIT, we provide secure digital services that put Coloradans first. The Service Desk Specialist supports that mission by providing critical assistance to users to keep the myColorado application running smoothly. If you have a passion for technology and being part of a team helping others, apply today to put that passion into working for the State you love.

Some of your important responsibilities will include:

• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Install the myColorado software on supported devices following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights: A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. This is a skills-based job announcement.

The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

• Minimum Qualifications: One year of professional experience in an occupational field related to the work assigned to the position including customer assistance and Tier I mobile application support.
• Substitutions: Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

The Governor's Office of Information Technology (OIT) complies with Colorado's Equal Pay for Equal Work Act. While a wide salary range is posted, specific criteria (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer.

All remote work must be performed from within the State of Colorado. If you live out of state and are selected for this position you must relocate to Colorado before commencing employment. There is no form of relocation assistance, financial or otherwise, available for any position.