Senior Director, IT Application And Services Capability Lead - Remote - Remote Eligible

Senior Director, IT Application & Services Capability Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Director, IT Application & Services Capability Lead will help create and foster a culture of diversity & inclusion and must be a self-motivated individual with exceptional communication and interpersonal skills with the ability to work well in team environments. The Senior Director, IT Application & Services Capability Lead is accountable for overall mobilization, leadership, operations management and service delivery for all IT applications in the non-clinical space of all Market Performance Partnerships at Optum. This role will work collaboratively with other leaders to build a managed services delivery team running the non-clinical applications of multiple hospital systems. The position will be responsible for leading efforts to standardize, optimize, and drive efficiency across client hospital systems. This position is responsible for leveraging technology solutions to enable delivery transformation that aligns hospital systems with a standard delivery platform and approach. Reporting to the SVP, Health Systems CIO, success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight, including but not limited to: Account Leadership, Operations, Product, Managed Services, Professional Services, Technology Solutions, Compliance, Marketing, Finance, and People teams. You must possess a unique blend of business and technical savvy, managed services operations, design-thinking experience, a big picture vision, and the drive to make that vision a reality. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Strategic Leadership & Delivery

• Define and execute strategies to improve IT service delivery for non-clinical applications across multiple clients
• Lead centralized shared services and global delivery models to standardize operations, reduce costs, and maintain high client satisfaction
• Drive continuous improvement initiatives to enhance application performance, user experience, and system efficiency
• Lead the development of strategic technology roadmaps.

• Operational Excellence

• Ensure delivery of all contractual commitments, SLA and deliverables. Ensure aligned metrics are consistently delivered
• Design systems to monitor and optimize resource utilization, staffing, tooling, and workflows using data-driven insights
• Ensure robust financial management, including cost mitigation and remediation efforts
• Implement service delivery models that support scalability and competitiveness without compromising quality
• Manage financial and non-financial MBOs and performance targets

• Team & Stakeholder Management

• Provide leadership and strategic direction to delivery teams, holding capability leaders accountable for performance
• Mentor and develop leaders managing large, complex functions and clients
• Foster a culture of innovation, collaboration, and excellence
• Collaborate with internal and external stakeholders to align services with organizational goals and evolving healthcare needs
• Create a highly engaged workforce focused on customer satisfaction and growth

• Compliance & Security

• Ensure data security and compliance with healthcare regulations (e.g., HIPAA) through solid security practices and regular audits

• Communication & Relationship Management

• Communicate effectively with teams, clients, and stakeholders
• Demonstrate solid relationship management and conflict resolution skills
• Serve as an escalation point for vendor management and account coordination

• Industry Awareness

• Stay current with healthcare IT trends and recommend strategic initiatives to leverage emerging technologies

Required Qualifications

• 10+ years of HealthCare technology leadership experience with at least five of those years working directly with systems and four years resource management and/or large-scale project management

• 5+ years designing and mobilizing global teams that deliver IT managed services across multiple large scale enterprise business units or client organizations

• 5+ years of experience leading and executing on complex IT managed services delivery (including oversight of strategy/technical roadmap, financials/budget, contracts, and client relationships)

• 5+ years of experience with successfully implementing and supporting highly scalable technology solutions for clients

• Willing and able to travel up to 25%

Preferred Qualifications

• Advanced degree, an MBA or master's degree in information assurance/technology, health administration, data science or healthcare

• Experience influencing, problem solving and negotiation skills

• Experience managing delivery teams with gross margin targets

• Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint

• Proven track record as a team leader with an understanding of management practices

• Demonstrated success building relationships and accomplishing common goals for clients

• Demonstrated excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion, and a culture of innovation

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $156,400 to $268,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.