Senior Digital Workplace Engineer Virtual Desktop Delivery - 5979236

Senior Digital Workplace Engineer – Virtual Desktop Delivery

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Job Description: The Senior Digital Workplace Engineer – Virtual Desktop Delivery will be responsible for the virtual desktop environment, including ongoing operations of the existing environment and the strategic design, implementation, and optimization of our target state, multi-cloud environment. This role is crucial for ensuring a secure, scalable, and high-performance virtual desktop and application experience for our global workforce, leveraging a hybrid solution that includes Citrix DaaS/Virtual Apps and Desktops, Microsoft Windows 365, and Amazon WorkSpaces.

Responsibilities:

Architecture & Design Responsibilities:

• Lead the design and architecture of our next-generation VDI/DaaS platform, integrating Citrix DaaS (or Virtual Apps and Desktops), Windows 365, and Amazon WorkSpaces into a cohesive and performant hybrid solution.
• Develop technical roadmaps for the EUC environment, including migration strategies, lifecycle management, and adoption of new technologies (e.g., containerization, secure browser isolation).
• Ensure the VDI/DaaS architecture adheres to security best practices (Zero Trust, least privilege, data encryption) and organizational compliance standards.
• Conduct capacity planning, demand forecasting, and performance modeling to ensure the environment is correctly scaled, optimized for cost, and highly available.
• Design and implement robust Disaster Recovery (DR) and Business Continuity (BC) plans for all virtual desktop infrastructure.

Engineering & Operations Responsibilities:

• Implement, configure, and maintain core components of Citrix (Cloud Connectors, StoreFront, WEM, Director, NetScaler/Gateway), Windows 365 (Cloud PCs, Intune integration, provisioning policies), and Amazon WorkSpaces.
• Develop automation and orchestration scripts (e.g., PowerShell, Terraform, Python) for provisioning, monitoring, image management, and system tuning.
• Manage and optimize desktop images (Golden Images) and application layering technologies (e.g., FSLogix, Citrix App Layering) to ensure a fast, consistent, and resilient user experience.
• Serve as a Tier 3 escalation point for complex technical issues related to VDI/DaaS, including logon latency, network performance (HDX, PCoIP), security, and application delivery problems.
• Collaborate with Network, Cloud Infrastructure (Azure/AWS), and Security teams to integrate VDI/DaaS solutions seamlessly.

Basic Qualifications:

• Minimum of 5 years of experience in IT, with at least 5 years specializing in the design and engineering of large scale Virtual Desktop Infrastructure VDI Desktop as a Service DaaS environments.

Preferred Qualifications:

• Deep Subject Matter Expertse SME in Citrix DaaS Virtual Apps and Desktops including WEM, PVS MCS, and NetScaler Gateway.
• Proven hands on experience designing and managing Microsoft Windows 365 Cloud PCs and integration with Microsoft Intune, Azure AD, and Azure Virtual Desktop AVD.
• Strong experience with Amazon WorkSpaces deployment, management, and optimization within the AWS ecosystem.
• Expertise in Windows Server and Windows 10 11 operating systems, GPOs, Active Directory Azure AD, and identity management.
• Proficiency in scripting and automation PowerShell is essential.
• Solid understanding of networking concepts related to VDI latency, bandwidth, load balancing, firewalls, and protocols like RDP, HDX, PCoIP.
• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Relevant professional certifications are highly desirable.
• Citrix Certified Expert Virtualization CCE V or Citrix Certified Professional Virtualization CCP V
• Microsoft Certified Azure Virtual Desktop Specialty or Windows 365 Specialty
• AWS Certified Solutions Architect Associate or AWS Certified SysOps Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Role Location: California - $44.33 - $54.33 Cleveland - $44.33 - $54.33 Colorado - $44.33 - $54.33 District of Columbia - $44.33 - $54.33 Illinois - $44.33 - $54.33 Minnesota - $44.33 - $54.33 Maryland - $44.33 - $54.33 Massachusetts - $44.33 - $54.33 New York/New Jersey - $44.33 - $54.33 Washington - $44.33 - $54.33

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