Salesforce Practice Chief Of Staff (cos) - Remote

Salesforce Practice Chief Of Staff

NTT DATA's Global Salesforce business unit is looking for a Salesforce Practice Chief of Staff to help support our NA business. We offer our customers expanded industry-centric services and capabilities from one of the world's largest digital consulting and IT services companies. Ranked as one of the world's most valuable brands, NTT DATA pushes the boundaries of what's possible to simplify your digital transformation. We are the trusted source of Salesforce platform solutions for commercial, mid-market, and enterprise customers. Our certified consultants are skilled in delivering mission-critical solutions that help our customers adapt to the evolving needs of their businesses and accelerate digital transformation initiatives.

Job Summary

The Chief of Staff (CoS) serves as a trusted advisor and strategic partner to the NA VP of Sales and Salesforce Practice, driving across complex initiatives and ensuring that priorities are executed effectively. Acting as a force multiplier, the CoS streamlines decision-making, manages cross-functional relationships, and translates vision into action. This role combines strategic planning, operational excellence, and executive communication, orchestrating the rhythm of the business to keep leadership and teams focused on what matters most.

Executive Alignment & Decision Support

Serve as a trusted advisor and thought partner to the executive. Executing business priorities. Getting things done, working with leaders and partners across the globe. Prepare executive for key meetings (briefing materials, talking points, anticipated questions). Act as a sounding board for strategy, messaging, and org design. Ensure the executive's priorities cascade effectively to the org.

Strategic Planning & Initiatives

Coordinate content for Global SKO for Salesforce Global Practice. Lead cross-functional strategic initiatives that don't fit neatly in one team. Identify risks, bottlenecks, and opportunities across the business. Translate strategy into operational execution plans.

Operational Excellence

Manage the annual operating cadence (bi-weekly DR, quarterly SLT, QBR, ELT, All Hands). Streamline reporting frameworks so the executive sees clear, actionable data. Build mechanisms for accountability and follow-through across initiatives.

Cross-Functional Leadership

Act as a bridge between the executive and the leadership team. Align stakeholders across functions. Represent the executive in meetings when they cannot attend. Resolve conflicts and ensure dependencies are managed.

People & Culture Enablement

Shape executive communications (org announcements, strategy updates, culture messages). Drive employee engagement (all-hands, skip-levels, recognition programs). Support organizational design and talent planning. Mentor and develop high-potential team members tapped for special projects.

External Communications

Partner with communications leader for external strategic messaging. Taking points on external interviews.

Special Projects / Ad Hoc

Run SVP or VP-sponsored initiatives that require discretion and speed. Stand up "tiger teams" to address urgent business issues. Lead transformation workstreams. Own confidential projects (e.g., restructuring planning, board prep).

Basic Qualifications

10+ years' experience in consulting or IT services in Sales operations, or a Chief of Staff role. 1+ years' experience and a strong understanding of GenAI and AI technologies for the Salesforce industry.

Desired Skills

Prefer at least one or more Salesforce certifications. Prefer experience with Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, and Salesforce Analytics Cloud. Strong industry expertise and experience with industry-aligned organizations. Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders. Proactive and results-oriented mindset, able to manage multiple priorities and thrive in a fast-paced, dynamic environment. Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, and strong attention to detail.

Location

USA (Austin, Atlanta, Chicago, Philadelphia, New York City, Boston, Denver, Las Vegas, Dallas, etc.)

Travel Expectations

10-15% for quarterly SLTs and Global SKO (~4-5 trips per year)

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form.