Remote Support Specialist - Remote Eligible

Remote Support Specialist

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Your Contribution

This position is for a Remote Support Specialist to support the TDY FLIR Surveillance product lines. This position will be responsible for remote and field support on our vast product line.

Your Job in Plain Text

• Technical after-sales support: email, phone or on-site services.
• Product testing, debugging and documentation (manuals and tech notes).
• Install software, configure systems, sustaining of demo assets.
• Maintain and update support database and web support infrastructure.
• Fundamental restoration of technical equipment.
• Coordinate and assist with Customers recommission.
• Report engineering costs and man-hours according to service procedures.

To Be Ready To Take On This Role We Would Love If You Have

• Attention to detail and accuracy in diagnosing and supporting via remote link.
• Willingness to learn and adapt to new technologies and procedures.
• Problem solving skills are required to be able to provide solutions and offer ideas to individual or multi-faceted problems of a limited-to-moderate scope.
• Strong personal initiative required to seek out and implement continuous improvement across all areas and processes of responsibility.
• Excellent technical knowledge of computers and computer peripherals.
• Great interpersonal and communication skills. Ability to work independently and in a team environment.
• Fluent in English and, both verbal and written. Swedish merited.

What Teledyne FLIR Offers You

• Opportunity to develop your career with the world's leading company in thermal and sensing technology.
• Friendly culture with a focus on collaboration, problem-solving, and creativity.
• Work closely with R & D and Production.
• A fair compensation structure and benefits such as wellness rewards.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

You may not realize it, but Teledyne enables many of the products and services you use every day.