Remote Servicenow Platform Senior Engineer

Servicenow Platform Senior Engineer

Belcan is seeking a ServiceNow Platform Senior Engineer to be a trusted technical advisor for ServiceNow platform. This position is available as fully remote within the United States. A technical leader who documents the overall platform design, analyzes the impact of new requirements, and executes configuration, development, and integration of the ServiceNow environment. Maintains and sustains the overall hygiene of the ServiceNow environment.

Job Duties:

• Define, guide, and support the execution of our technical governance processes.
• Help develop and document standards and practices for maintaining the ServiceNow architecture model.
• Assist in developing standards and practices for maintaining the health of the ServiceNow platform.
• Support design and implementation of a platform operating model to achieve our desired outcomes and foster end-user adoption.
• Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Responsible for platform integrations and upgrades.
• Guide ServiceNow Platform design, including considerations for integration and performance.
• Assess architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices.
• Offer guidance on prototyping and accelerating time from design to deployment.
• Provide technical guidance in platform development and platform-wide solutions.
• Advise on configuration and coding standards.
• Execute remediation of configurations not aligned to ServiceNow best practices.
• Assess instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan.
• Ensure platform alignment with the business strategy.
• Provide consultative technical leadership to the platform team.
• Create and maintain a detailed view of the existing architecture.
• Provide architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Resolve technical escalations, including responding to defects.
• Understand and follow all IT policies and procedures for change management.
• Work with other company architects as necessary.
• Assist in migrating configuration across instances and/or consolidating multiple instances.
• Execute the development, user acceptance testing, and deployment of ServiceNow changes, ranging from small catalog changes to complex workflows and integrations of external platforms.
• Collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions.
• Proactive identification of data and functionality gaps in ServiceNow.
• Participates in platform upgrade planning, testing, and validation.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Required Qualifications:

• BS or MS in Computer Science or equivalent program from an accredited University/College (or equivalent experience)
• At least 5 years of senior level ServiceNow administration experience.
• Due to the nature of the work that is being supported, US Citizenship is required for this role.
• Demonstrated leadership of the design, documentation, and governance of ServiceNow architecture and key modules.
• Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog/Service Portal, and SecOps.
• Proven grasp and experience in JavaScript, Python, HTML, CSS, JSON, Web Services (SOAP/REST), web application frameworks, and experience writing and consuming APIs.
• Proficiency with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Exposure to ServiceNow