Remote Sales Support Call Center Rep - Remote Eligible

Sales Support Role

This is a sales support role focusing on various customer campaigns on business need. Will be in a fast paced, high volume environment, mainly doing outbound calls in a scripted setting. Campaigns will vary and change from time to time. These will not be straight cold calls, instead be focused on former/active clients' customers.

The Customer Service Rep handles customer service inquiries and problems. Making outbound calls through our dialer on specific mortgage campaigns. Receiving inbound customer calls. Identify what are the customer's needs and then route them to the appropriate department.

Skills outbound calls, customer service sales, customer service, mortgage, call center, collection calls, Typing, Microsoft, Administrative support

Additional Skills & Qualifications Candidates with prior call center experience, sales experience, high volume/fast paced are preferred. Mortgage experience is not required but a plus.

High School Diploma or GED required 1-2+ years of outbound customer service or call center experience required Outbound dialing experience is highly preferred (ability to handle rejection). Mortgage, Banking, Financial industry experience preferred (not required) Telemarketing, Collections, Timeshare, Cold calling phone sales preferred experience Able to handle a fast paced environment and able to multi-task.

Work environment: 100% remote and equipment will be provided Call Center Operates from 8am-11pm EST. Candidates will be assigned to one of the following shifts (EST) based on business need: Monday through Friday EST 8am-5pm, 9am- 6pm, 11am-8pm, 2pm-11pm. Prefer candidates to be open to all shifts! Must be comfortable working a Saturday 1x/month on morning shift- will have off 1 other day during week when that happens Training will most likely be 9am-6pm

Experience Level Entry Level Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 23, 2026.