Remote Patient Service Representative - Remote Eligible

Remote Patient Services Representative

American Health Connection (AHC) is currently hiring Remote Patient Services Representatives (PSR). These are regular, full-time employees with virtual training, company benefits, and are 100% remote. No contracts! This is a remote role, but you’ll still be an active, visible part of the team. You will be randomly on camera during your work shift, just like being visible in the office (but with better coffee and comfier clothes). Each PSR is assigned to a virtual medical call center team that provides patients with full-service, central scheduling and communications services. Each team is assigned and receives customized training to support medical health system clients like hospitals, medical centers, multiple clinics, or a combination of all three.

- Must have at least 2 years of high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 75+ calls back-to-back per shift.

- Must have Electronic medical record system (EMR/EHR) experience.

- Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.

- Must have a sense of urgency in assisting patients.

- We require a private, noise-free, HIPAA-compliant space at home.

- High school diploma or equivalent.

Bilingual Spanish OR Tagalog preferred but not required

FULL-TIME DAY SHIFTS AVAILABLE: Monday Friday (must be available to work one weekend per month)

Hourly Rate Starts At $17.00

We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS

- Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until you receive a written offer letter.

Desktop is required

Must be in a static location or address laptops and Chromebooks are not acceptable due to security concerns

Computer Type: Mini, Full Tower, All-in-One

Operating System: Windows 11; Mac Big Sur or newer

A webcam is also required

We are only hiring candidates in the continental United States. We are NOT HIRING candidates who reside in the following states: California, Alaska, Colorado, Connecticut, Hawaii, Illinois, Maine, Michigan, Maryland, Massachusetts, Minnesota, Montana, New Hampshire, New Mexico, Nebraska, North Dakota, Oregon, Rhode Island, South Dakota, Vermont, Washington, Washington DC, Wisconsin.