Remote Or Office Member Service Representative - Remote Eligible

Member Service Representative

We are seeking a dedicated and personable Member Service Representative to join our team, either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members, ensuring their needs are met with professionalism and care. If you excel at communication, problem-solving, and building positive relationships, this opportunity offers a rewarding environment to make a meaningful impact.

Key Objectives:

• Provide timely, accurate, and courteous assistance to members.
• Serve as a key point of contact, addressing inquiries, resolving concerns, and supporting members through various service channels.

Responsibilities:

• Respond promptly and professionally to member inquiries via phone, email, chat, or in-person.
• Assist members with account management, product information, and service requests.
• Identify and resolve member issues efficiently while maintaining a positive experience.
• Document interactions and maintain accurate records in the customer management system.
• Collaborate with internal teams to escalate and resolve complex concerns.
• Stay informed about company products, services, policies, and procedures.
• Contribute to continuous improvement initiatives by providing member feedback and insights.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service, member relations, or a related field.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Problem-solving mindset with a focus on delivering solutions.
• Comfortable working independently or as part of a team, whether remote or in-office.

Benefits:

• Flexible work location: choose to work remotely or from our office.
• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance options.
• Generous paid time off and holiday schedule.
• Opportunities for professional growth and development.
• Supportive and inclusive workplace culture.