Remote Network Operations Technician - INTL - India

Job Posting

A large telecommunications company is looking for a dedicated resource to support one of their largest clients. This resource will be working to communicate between the customer and field teams to identify why an outage happened and prevent the same issues from happening again. This will involve ingesting customer log data and analyzing it against internal network data. The engineer will need to be able to understand the platform, logs, and alarms and then reach out to the corresponding teams for deeper analysis. Other duties will include troubleshooting DWDM systems across the portion of the network this customer is on. This role is slated for a 12 month contract with likely extensions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 5 years experience troubleshooting DWDM Networks
• 3 years experience with Ciena 6500/Infinera/Alcatel PSS-32/16 required
• 3 years experience in a network operations role required
• Experience ingesting and analyzing customer logs
• Project management experience - ability to communicate with high level stakeholders internally and externally and provide reconciliation to customer outage issues
• Experience working in the field as a Fiber Technician