Remote Health Plan Customer Service Representative - Remote Eligible

Customer Service Representative

The Customer Service Representative position is a professional position that answers incoming customer inquiries from plans members, providers, and internal stakeholders. Customer inquiries can be received via calls, letters, and/or other electronic means such as Skype or chat. This key position actively works to listen and comprehend questions, offer accurate information, resolve problems, professionally respond to all inquiries, and comprehensively document the customer interactions in the customer service database(s). This position requires strong communication skills both verbal and written, good problem-solving skills, and a professional demeanor with consistent and timely attendance. This position is available for telecommuting (equipment provided) upon successful mastery of systems and ability to meet performance standards. Skills Medicare, Insurance, Health plan, Call center Remote but MUST live in one of these states only: PA, MD, VA, FL or DC only Hours: Call center is open 8am-8pm 7 days a week. You will work 40 hours a week, 5 days and needs to be flexible within those hours as well as weekend rotation schedule. (no shift restrictions will be granted, everyone has to be open to these hours).

Additional Skills & Qualifications Required Work Experience:

• Minimum 2-3 years experience within Annual Enrollment call center environment
• Must have previous Health Plan/Payor Experience
• Accountability - Takes responsibility for own work
• Practices active listening
• Fair and equitable in all responses
• Adheres to all compliance rules, policies and standards

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Oct 17, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.