Remote Customer Support Representative - Must Live In Western NY - Remote Eligible

Now Hiring: Remote Customer/Order Support Representatives!

Western NY Candidates Only – Rochester, Buffalo, or Syracuse Are you detail-oriented, customer-focused, and looking for a remote role with a supportive team? Join us as a Sales Support Representative and help drive an exceptional customer experience through accurate billing, contract management, and proactive account support.

What You'll Do

In this role, you'll be an essential part of our Account Management team—providing back-end administrative support and ensuring our customers receive smooth, reliable service. Your daily responsibilities will include:

• Processing maintenance agreement orders with speed and accuracy
• Managing warranty registrations
• Billing time & material service calls
• Communicating with customers via email and outbound calls regarding lapsed contracts (no cold calling!)
• Supporting customer retention and account management efforts
• Providing quotes when needed (but not responsible for new sales)
• Handling administrative tasks that keep our operations running smoothly

This is a great fit for someone who loves a mix of customer interaction and behind-the-scenes organization.

What You Bring

A degree is preferred, but not required. Comfort with Microsoft Office; Salesforce experience is a plus. Strong attention to detail and solid communication skills. A proactive mindset and willingness to learn.

Why You'll Love Working Here

100% remote within Western NY. Supportive team environment. Opportunities to grow your skills in account management, billing, and customer success.

Job Type & Location

This is a Contract position based out of Rochester, NY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.