Remote Customer Service Representative - Remote Eligible

Remote Customer Service Representative

Shift: The shifts for the phone CSRs will be between 8am - 9:30, Mon - Fri, 38.5 hrs per week. Must haves: A candidate that has strong customer service experience in a financial services industry is desired. 2-3+ years of customer service experience either over the phones or face to face. In lieu of CSR experience, they would also consider candidates with a Bachelor's degree. Type 7,000+ KPH. Bilingual is nice to have.

What does the ideal candidate look like? Friendly personality/team player. Able to provide exceptional customer service—call center experience strongly preferred. Able to meet strict attendance expectations and call metrics. Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry). Ability to multi-task, this is not strictly telephone work. Good with working on a computer and on the phones all day. Scheduled lunch breaks.

Responsibilities

Symetra is looking to bring on a dynamic Remote Customer Service Representative. Duties include:

• Providing call center callers with timely, accurate, and customer-focused claim information.
• Soliciting information needed to perfect the claim.
• Consistently delivering a superior level of customer service.
• Documenting the claim system.
• Working with the STD, SDI, AM, LTD, Life and AD&D products.
• Performing well in a call center team environment.

Skills

Customer service, customer support, call center, medical terminology, member service, patient service, healthcare, insurance, claims, billing.

Additional Skills & Qualifications

High school diploma or college graduate. 12+ months of customer service experience. Superior verbal and proficient writing skills. Basic to moderate skills with Microsoft Office and other software applications. Ability to multi-task and prioritize. Have a high level of attention to detail. Work under pressure. Perform in a call center environment utilizing telephony-related production tools.

Pay and Benefits

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline: This position is anticipated to close on Oct 17, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.