(remote) CRM Administrator - Information Technology Services

CRM Administrator

The department of Information Technology Services at West Virginia University is currently accepting applications for a CRM Administrator. This Customer Relationship Management (CRM) Administrator position is a hands-on technical Salesforce position. We are looking for an experienced CRM administrator with two years of Administrator experience with the CRM platform. This position will report to the Assistant Director of Systems of Engagement.

WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments)
• A range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks

What You'll Do:

• Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems.
• Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
• Collaborates with the CRM team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, easy to maintain.
• Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
• Provide 24x7 service by being on call in rotation with other staff to ensure continuous availability of the production systems.
• Possesses ability to interpret and monitor application logs in order to identify potential issues and then work with appropriate IT units and vendors to mitigate any issues.
• May be asked by Senior Management to provide reports, technical expertise and training.
• Evaluate current or emerging technologies.
• Assess current or future needs and priorities through direct communication, surveys or other methods with the users.
• Collaborate with various university departments and campuses to increase efficiency and ensure daily operational tasks are completed in a timely manner.
• Create or update technical documentation including but not limited to system configuration, infrastructure, and integration specifications.
• Performs other necessary and appropriate duties as directed by Senior Management.

Qualifications:

• Bachelor's degree.
• A degree in Computer Science, Computer Engineering or Management Information Systems or related is a plus.
• A minimum of two (2) years of experience involving: Application...

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or veteran status.