Remote Call Center Representative $18/hr - Remote Eligible

Remote Call Center Representative

We are seeking remote call center representatives to join one of the largest utility companies in the region. This is an immediate opportunity with equipment provided and a start date of December 17. Candidates must reside in the Eastern Standard Time (EST) zone and be fully flexible to work assigned shifts.

Position Details

Position: Service Intake Liaison (Call Center Representative)
Type: Contract-to-Hire
Location: Remote EST ONLY
Start Date: December 17
Schedule: 8 shifts assigned between 7:00 AM – 6:30 PM, Monday through Friday
Holiday Requirement: Must be available to work on Christmas Day and New Year's Day
Equipment: Provided by the company

Responsibilities

As a Service Intake Liaison, you will:
Act as the primary link between customers and service technicians.
Manage and resolve high-volume inbound inquiries (60+ calls daily).
Provide real-time troubleshooting and subject matter expertise to customers.
Coordinate with technical teams to ensure timely service delivery.
Deliver exceptional customer service with professionalism and accuracy.

Qualifications

Minimum 2 years of call center experience.
Proven ability to manage 60+ inbound calls per day.
Proficiency in Microsoft Office Suite.
Strong verbal and written communication skills.

Compensation & Benefits

Pay Rate: $18.50/hour
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.