Remote (atlanta AREA) - TIER 1 AND TIER 2 Helpdesk Support

IT Service Desk Support

The IT Service Desk is the single point of contact for all technology-related problems. This position provides first level support. Candidate will be responsible for answering calls to assist customers, providing phone support, handling minor triage issues with basic troubleshooting, and escalating unresolvable problems to the next level, while ensuring compliance with the customer's technical, quality standards and procedures by always utilizing exceptional customer service to attain the highest degree of customer satisfaction. Responsibilities include maintaining, developing, and supporting personal computers and laptops, software, and mobile devices throughout the business, to maximize business-wide productivity and minimize system downtime.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and requirements:

• 1 year of experience doing Helpdesk Support for Tier 1 and Tier 2
• Strong understanding of Microsoft Office, troubleshooting internet browsers, smart phones and tablets
• Knowledge of Active Directory and how to ping an IP address
• Geek squad background