Reimbursement, Customer Service Specialist (remote) - Remote Eligible

Customer Service Specialist Opportunity

Castle Biosciences Inc. is growing, and we are looking to hire a Customer Service Specialist working remotely from your home office based in the USA, with a start date on or before January 15, 2026.

Why Castle Biosciences?

Total Compensation Package:

• Salary Range: $46,000.00 - $47,277.00. Final salary is based on Experience and Education levels.
• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually
• 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire
• $75/month reimbursement for internet service

A Day In The Life Of A Customer Service Specialist

This role is responsible for answering incoming calls and email inquiries from patients, clinicians, insurance plans, and area sales managers. The position provides support for insurance billing-related questions and educates callers on reimbursement processes, billing policies, and required documentation needed for appeals and medical record submissions. The majority of time in this role is spent managing inbound communications, ensuring timely, accurate responses, and delivering clear guidance to a wide range of internal and external stakeholders.

Requirements

- Minimum of three years of customer service experience, preferably in a call center environment

- Minimum of two years of health insurance billing with experience in identifying and resolving claim issues

- Experience collaborating with patients, providers, and insurance plans throughout the billing cycle

- Experience researching and utilizing payor websites

- Certification in Medical Billing and/or Coding or equivalent experience

- Must demonstrate the ability to type 35 WPM with 90% or higher accuracy.

Travel Requirements: