Production Operations Support Engineer (remote)

Production Operations Support Engineer

We are seeking a Production Operations Support Engineer to provide end-to-end support for its Direct Sales Program. This role is critical to ensuring smooth day-to-day production operations of the Field Rep App and associated backend services, including monitoring, troubleshooting, and performance optimization across multiple integrated systems. The ideal candidate will have strong debugging skills, experience in modern application stacks, and a proven ability to work across UI, middleware, and backend services in a production environment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring employer sponsorship, now or at any time in the future.

Key responsibilities include:

• Provide L2/L3 production support for the Direct Sales program, ensuring high availability, reliability, and performance of FRApp and its integrated systems.
• Troubleshoot and debug issues across multiple layers of the stack:
• UI: React Native with TypeScript
• Backend-for-Frontend (BFF): Spring Boot microservices
• OMS Services: Spring Boot microservices deployed on Azure Kubernetes Service (AKS)
• Sterling OMS: Request/response analysis, order flow troubleshooting
• Monitor and analyze Quantum sessions, Splunk logs, and Dynatrace dashboards to proactively identify, diagnose, and resolve incidents.
• Partner with development teams to perform root cause analysis (RCA), recommend fixes, and implement long-term solutions to recurring production issues.
• Collaborate with infrastructure and DevOps teams to ensure proper monitoring, alerting, and scaling strategies are in place for production workloads.
• Ensure SLAs for incident response and resolution are consistently met.
• Provide clear and timely communication with stakeholders, including field representatives, IT leadership, and business users, regarding issue status and resolution.
• Contribute to the creation of knowledge base articles, playbooks, and standard operating procedures for production support.

Required skills and experience include:

• Strong experience in production support or application operations in a multi-system enterprise environment.
• Hands-on experience in troubleshooting:
• React Native (TypeScript) UIs
• Spring Boot microservices (BFF and OMS services)
• Sterling OMS request/response, flows
• Familiarity with AKS (Azure Kubernetes Service) and containerized deployments.
• Proficiency with monitoring/logging tools:
• Dynatrace (APM monitoring and troubleshooting)
• Splunk (log analysis and query creation)
• Quantum sessions analysis
• Strong analytical and problem-solving skills with the ability to diagnose issues across distributed systems.
• Ability to work in a fast-paced production environment with strong incident management and communication skills.

Salary and other compensation: Applications will be accepted until Oct 21 2025. The annual salary for this position is between $88,690K -$179,000K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.