Lead Delivery Engineer (remote)

Lead Delivery Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We're hiring a Lead Delivery Engineer to manage complex, multi-workstream client implementations from discovery through launch and stabilization. In this role, you will translate enterprise requirements into scalable solutions and integrations, drive program governance and stakeholder alignment, and serve as a senior delivery liaison to Product and Engineering.

Responsibilities:

• Lead complex, multi-workstream client implementations from discovery through production launch and stabilization, meeting scope, timeline, quality, and budget goals.
• Translate enterprise requirements into scalable configurations and integration designs (APIs, SSO, data feeds), ensuring performance, observability, security, and compliance.
• Establish and run program governance: plans, milestones, KPIs, change control, executive status reporting; managing stakeholder alignment and expectations.
• Serve as a senior delivery liaison to Product and Engineering: shape backlog priorities, write clear tickets and acceptance criteria, drive sprint commitments, validate outcomes.
• Own risk management and escalation paths; anticipate dependencies, remove blockers, and resolve cross-functional issues rapidly; provide weekly status and escalate risks.
• Lead client demos, solution walkthroughs, UAT planning/execution, training, and handoffs to Support and Customer Success with complete runbooks and documentation.
• Optimize implementation and rollout processes; champion automation, templates, and tooling; lead scoping and subsequent pricing for engagements.

Qualifications:

• 5+ years of experience in delivery engineering, implementation, or technical program management in a SaaS or enterprise software environment, including leading complex client programs.
• Proven track record managing multiple concurrent implementations and cross-functional teams in an agile setting (up to 3 engagements simultaneously).
• Undergraduate degree or equivalent combination of training and experience.
• Hands-on experience configuring web/SaaS products and orchestrating integrations and custom implementations; ability to document business rules and ensure proper configuration.
• Strong client-facing communication, negotiation, and executive-level status reporting skills; ability to convey complex information between business and technical stakeholders.
• Exceptional organization, analytical, and problem-solving skills; ability to operate in fast-paced, high-pressure environments and make data-driven decisions.

Preferred qualifications:

• Deep familiarity with agile practices (epics, stories, acceptance criteria), sprint planning, backlog management, and day-to-day project delivery.
• Enterprise integration and data expertise: API design/consumption, SSO, data mapping/ETL; formats such as JSON/XML; data validation and troubleshooting.
• Exposure to CI/CD, release management, and observability for production readiness and post-launch monitoring.
• Experience leading UAT, training, change management, and promoting education services to drive onboarding and readiness.
• Practical knowledge of SEO, data modeling, and integration best practices to improve ROI throughout engagements.
• Experience partnering with internal stakeholders; contributing to process improvements, automation opportunities, and execution playbooks; assisting with internal training.

Compensation range: $85,000 - $95,000. Bonus Eligible. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Broadridge is committed to fostering a collaborative, engaging, and inclusive environment and is committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone's unique perspective.

We are dedicated to making a difference. Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications.

Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.