IGTS Remote Service Advocate - Remote Eligible

IGTS Remote Service Advocate

We have an exciting opportunity for an IGTS Remote Service Advocate to join our Customer Care Solution Center organization within Services and Solutions Delivery. You will benefit from the team's growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. Your role:

• Focus on ensuring sustained connectivity in targeted IS systems across the NA Market and assuming ownership of a connectivity-related event from initiation to completion

• Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.

• Support network infrastructure improvement projects and resolve basic network and technical application problems

• Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process

• Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

• Escalating unsolved problems to helpdesk organizations when needed; communicate progress to project manager and leadership

• Initiate, support and drive remote Connectivity performance improvement programs within the Market

You're the right fit:

• You've acquired 3+ years helpdesk/support and/or Customer Services/Customer Relations experience; good understanding of networking concepts (CCNA level preferred)

• High School Diploma/GED required. CCNA preferred; Bachelor's degree preferred.

• Communication and relationship management skills taking into account cultural and language differences

• Ability to demonstrate good understanding of Microsoft Excel and work with large amounts of data; analytical and problem-solving skills; ability to collaborate and coordinate cross-functionally

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role is a remote based opportunity in the United States.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.