HR Call Center Customer Service Rep. (remote) - Remote Eligible

Job Opportunity: Remote Hr Call Center Customer Service Rep

We are hiring for 100% remote HR Call Center Customer Service Reps for a well-known tech company! We need exceptionally talented, bright, and driven people to join our HR Live Support Customer Service Team. As a Call Center HR Assistant, you will play a key role in delivering best-in-class leave of absence, disability, and HR services to employees, applicants, and candidates globally. You will provide accurate, consistent, and timely responses to inquiries through various contact channels, including phone, web case, and chat.

Responsibilities:

• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer service.
• Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for leave, disability, and HR-related inquiries.
• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures, and escalate when necessary.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
• Respond to employee-impacting issues that may arise during the leave event and ensure the right communication and documentation occurs.
• Use high judgment, critical thinking, and rationale to balance process adherence with employees’ needs to analyze and decide on disability, leave, and accommodations requests.
• Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies.

Essential Skills:

• 3+ years of recent customer support, particularly with phone and chat communications.
• HR knowledge and experience.
• Strong communication skills.
• Ability to show and demonstrate empathy.
• Proficiency in computers and ability to research to find answers and information.
• Experience dealing with customers and exceptional use of empathy skills.
• Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities.

Work Environment:

This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated space in your residence to successfully perform the role and responsibilities.

Benefits:

Medical | Dental | Vision | 401(k) options | Career Advancement | Growth Opportunities | 100% Remote | Full-Time Hours

Pay and Benefits: The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.

Application Deadline: This position is anticipated to close on Sep 5, 2025.

About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.