Healthcare Service Representative I - Patient Access Center - Kelsey Seybold - Remote In TX - Remote Eligible

Join Kelsey-Seybold Clinic

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading healthcare organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

If you are located in Texas, you will have the flexibility to work remotely as you take on some tough challenges. Primary responsibilities include:

• Scheduling appointments in a prompt and courteous manner utilizing a PC
• Confirming appointments and handling cancellations in a timely, efficient and courteous manner
• Problem solving for patients utilizing identified resources
• Providing comprehensive service to facilitate a resolution for any caller request
• Acquiring and maintaining computer skills to effectively utilize applicable software

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required qualifications include:

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
• Proven excellent customer service and telephone etiquette skills
• Proven critical thinking skills
• Ability to fluently speak, write and understand English

Preferred qualifications include:

• 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
• Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
• Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. OptumCare is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.