Fully Remote Sales Claims Assistant - Remote Eligible

Fully Remote Sales Claims Assistant

The Claims Territory Assistant provides localized support to the Sales and Claims Departments by fielding incoming inquiries, managing day-to-day communication with homeowners, contractors, and distributors, and coordinating urgent on-site inspections as needed. This role ensures timely follow-through, enhances responsiveness in the region, and allows the Sales Representative to refocus on strategic market growth activities. The position represents the company professionally, with a strong customer-first approach.

Responsibilities:

• Serve as the primary point of contact for claims-related inquiries from contractors, homeowners, and distributors.
• Respond to inbound calls, emails, and texts regarding active claims in a timely manner.
• Maintain accurate claim records, status updates, and follow-up documentation in claims management systems.
• Support a designated multi-state territory.
• Assist the Sales Representative by reducing the administrative claims workload.
• Educate contractors and distribution partners on routing claims inquiries appropriately.
• Document inspection findings with photos and required reports.
• Coordinate findings and next steps with Claims and Technical Services teams.
• Maintain professionalism and empathy during sensitive customer interactions.

Essential Skills:

• Strong customer service skills
• Capability of dealing with difficult situations and diverse people
• High attention to detail
• Experience with MS Office required, Google Suite preferred
• Experience with CRMs preferred
• Ability to manage high-volume inquiries and prioritization effectively
• Familiarity with contractor and distributor networks
• Ability to perform basic math calculations
• Ability to work independently and in a team
• Excellent written and oral communication skills

Additional Skills & Qualifications:

• Knowledge of roofing is a plus
• Associates Degree or higher highly preferred
• Bilingual (English/Spanish) is a plus

Work Environment:

This position is 100% remote within the Omaha, NE or Kansas City, KS markets, supporting sales representatives in these areas. The work schedule is during the day shift from Monday to Friday, 8 am to 4:30 pm.

Job Type & Location:

This is a Contract to Hire position based out of Omaha, NE.

Pay and Benefits:

The pay range for this position is $20.20 - $23.70/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Dec 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.