Field Support Leader (remote)

Field Support Leader

SCORE (Supply Chain Operations and Retail Execution) is a centralized organization ultimately responsible for ensuring Hallmark's product is displayed in-store and ready for purchase! Comprised of over 10,000 Hallmarkers, we are the largest organization at Hallmark Cards. Each year, our team completes thousands of installations, visits tens of thousands of rooftops, and services millions of feet of fixtures to effectively display Hallmark Greeting Cards, Gift Presentation, Stationery, & Gifts.

The Field Support Leader is accountable for all field support management, chain-driven Hallmark market development, and major revision activities. This role manages assigned budgets to support all Hallmark objectives and targets. They are also accountable for improving Hallmark's approach to ensure all capabilities and processes are utilized in the most efficient and effective way while exceeding retailer expectations. The Field Support Leader has a track record of leading and developing people, driving high performance, and balancing the workload of directing installations and troubleshooting. This role emphasizes building team capability through coaching, training, and performance management to ensure sustainable success. Influences and collaborates with internal business partners to improve productivity and reduce costs. Leads and develops a team of Field Support Managers, creating new/enhanced processes utilizing a variety of technology and systems to ensure prioritization and productivity of work activities across teams/functions.

Basic qualifications required for this role include:

• 4-6 years' experience in sales, marketing, product, project management with a degree or 7-8 years' work experience without a degree.
• Ability to travel 5-15% of time outside of home office, including some overnight travel.

Preferred qualifications include:

• 5+ years of Store Operations; Sales Development, Execution Management, Program Management / Retail Logistics / Retail & Sales program execution. Multi-functional Integration.
• Customer retail execution & communication planning
• General marketplace and channel understanding
• Demonstrated positive energy to effectively represent the team
• Ability to motivate teams to produce desired tangible outcomes within tight timeframes
• Track-record of effectively managing teams to complete multiple, time-sensitive projects and competing priorities with minimum guidance
• Detail-oriented and operationally focused
• Proven analytical and strategic experience
• Strong passion for both speed and simplicity
• A high degree of intellectual curiosity and insight coupled with a drive for tangible results
• A willingness to take risks and accept failure in the quest for new solutions
• Excellent financial skills and business acumen
• Demonstrated problem-solving skills

Now's your chance to embrace a future with Hallmark—just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.