Field Service Engineer - Remote - Midwest Region

Field Service Engineer

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate will reside in the Chicago, Indianapolis, or St. Louis area. The territory includes the Midwest and other areas as needed.

What you will accomplish together with us:

• Provide exceptional customer care and build positive relationships with customers
• In the event of an issue, provide technical support to customers
• Tie the workflow to the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
• Provide training to customers on the essential use and operation of Bio Analytics instruments
• Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
• Assist with resolving IT issues related to Bio Analytics system installations. Follow all the company's procedures and protocols, as well as perform software updates/upgrades
• Assist in drafting documentation of process and procedure as required
• Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
• Regularly, produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
• Pass along identified leads to the sales manager
• Travel to our Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
• All other duties as assigned by management
• Expect up to 90% overnight travel to support Field Service activities in the Midwest, supporting Wisconsin, Illinois, Michigan, Ohio, Indiana, Kentucky, Tennessee, Missouri, and Nebraska, with support in additional regions of NA. Lift items that weigh up to 35 Kg

What will convince us:

• Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience
• 3+ years of field service experience in the Bio-Pharmaceutical industry
• You can troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
• You have a valid Driver's License
• Proficient with MS Office software, including Outlook, Word, and Excel

We value:

• You can work flexible shifts and adapt to changing work schedules
• Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
• Familiarity with mobile tools and applications
• Excellent driving record
• Identification with our core values: Sustainability, Openness, Enjoyment

What we offer:

As a growing global life science company, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.