Field Service Engineer III (electron Microscopy)(albany, NY Remote)

Job Opportunity at Thermo Fisher Scientific

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Ideal candidate would live in the Greater Albany, NY area where most of the 50% travel will be spent; other parts of the territory are: Vermont, New Jersey, upstate New York, and Pennsylvania.

The purpose of the Field Service Engineering function is to provide technical support and assistance to customers in the field. Field Service Engineers take care of installing, maintaining, fixing, and repairing equipment or systems, ensuring their efficient performance. They often work directly with customers to address their needs, answer questions, and resolve any issues that may arise. The ultimate goal is to ensure customer happiness by delivering high-quality service and growing the efficiency and availability of the products / solutions provided.

What you will do:

• On-site installation of Electron Microscopes within the assigned technology platform.
• Champion and develop positive working relationships with customers, system users and company personnel.
• Complete and submit field service reports.
• Perform Preventative Maintenance on assigned tools, e.g. Helios Hydra, Heilos 5.
• Partner with colleagues to provide and sometimes receive technical mentorship needed to problem-solve systems solutions.
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation.
• Provide recommendations for various reports including identifying and isolating outstanding problems with system.

Minimum Required Qualifications:

• Bachelor's degree in electronics, physics, engineering, computer science or similar field with 5+ years of related experience or 3 years and an advanced degree or equivalent work experience.

Knowledge, Skills, Abilities:

• Experienced in leading complex technical issues.
• Ability to partner successfully with customers and colleagues.
• Ability to fix sophisticated systems and subsystems down to component level.
• Ability to read and interpret schematics.
• Required to read, write, and speak English fluently.
• Ability to work independently, under high demand conditions, with a proven record to make decisions with minimal direct supervision.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.

Compensation and Benefits: The hourly pay range estimated for this position based in New York is $36.42–$54.63. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.