Dynamics 365 Developer & Support Engineer (remote) - Remote Eligible

Dynamics 365 Developer and Support Engineer (Remote)

Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely related security and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, security risk consulting, emergency management, digital innovation and more. Our engineers and consultants collaborate to solve complex safety and security challenges, ensuring our clients can protect what matters most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient. At Jensen Hughes, we believe that creating and sustaining a culture of trust, integrity and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization.

Our wide range of Global Employee Networks connect people from across the organization, supporting career development and providing forums for individuals to share experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together.

Overview – Role

We are seeking a skilled Dynamics 365 Developer and Support Engineer to take ownership of the development, customization, and support of our Dynamics 365 instance. The successful candidate will work closely with business stakeholders and product managers in an Agile SCRUM environment to deliver high-quality solutions and ensure optimal system performance. While our India office is based in Mumbai, this role can be handled remotely and will be responsible for supporting global operations. This role offers the chance to work in a fast-paced environment and advance your career within a supportive and diverse team.

Key Responsibilities

• Design, develop, and enhance Dynamics 365 applications aligned with best practices
• Build and maintain Power Platform components (Power Apps, Power Automate, Power BI reports)
• Develop custom plugins, workflows, and integrations using C# and.NET
• Integrate Dynamics 365 with internal and external systems via REST APIs and Azure-based services
• Monitor CRM performance and proactively resolve operational issues
• Provide 2nd and 3rd line support for Dynamics CRM applications
• Collaborate with business analysts, testers, and stakeholders to define requirements and deliver solutions
• Maintain and optimize SQL Server databases supporting Dynamics environments
• Support ongoing system maintenance, troubleshooting, and enhancement of the Dynamics ecosystem

Requirements and Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field along with 3+ years of experience in Dynamics 365 development and support along with experience in Agile SCRUM delivery environments. Familiarity with project management tools such as Jira and proficiency with version control systems such as BitBucket. Proven technical expertise in Microsoft Dynamics 365 configuration and customization along with a strong understanding of security and compliance best practices within Dynamics 365. Strong experience in C# and.NET for developing custom plugins, workflows, and integrations. Proficiency in Power Platform (Power Apps, Power Automate, Power BI). Competence in SQL Server database management and optimization. Experience integrating Dynamics 365 with internal and external systems via REST APIs and Azure services. Excellent problem-solving and communication skills, with ability to liaise across technical and business teams.

Able to collaborate effectively with stakeholders to understand business requirements and deliver tailored solutions while ensuring adherence to best practices in Dynamics 365 development and configuration. Maintain high standards of system performance, security, and compliance and communicate technical concepts clearly to non-technical audiences. Support continuous improvement initiatives and contribute to the evolution of the Dynamics ecosystem.

Why You Should Join Jensen Hughes

Opportunity to grow within a supportive and collaborative team environment. Access to training and development programs to enhance your payroll expertise. Career advancement with an established framework is in place – clearly defining expectations and outlining opportunities for advancement.

Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.