Director, Platform Services - IQVIA Digital (remote)

Director, Platform Services

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions, and clinical research services for the life sciences industry.

IQVIA Digital is looking for super-curious, passionate, and driven individuals to join our team. The Account Management team will work post-sale to cultivate senior-level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they're running across the operating system.

Role Overview

The Director, Platform Services leads a team of client service professionals responsible for delivering strategic consultation and operational excellence across IQVIA’s MediaOS platform. This role is focused on driving client success, optimizing campaign execution, and fostering strong relationships with pharmaceutical brands, media agencies, and digital partners. As a hands-on leader, the Director will oversee team performance, ensure platform adoption, and collaborate cross-functionally to deliver measurable outcomes. This role requires deep expertise in omnichannel digital media—particularly programmatic, social, and email—and a strong understanding of ad tech platforms and healthcare marketing dynamics.

Key Responsibilities

Client Success & Engagement

• Serve as a senior point of contact for key accounts, providing strategic guidance across digital media campaigns.
• Ensure client satisfaction through proactive communication, issue resolution, and performance optimization.
• Develop and maintain strong relationships with key clients as a trusted advisor on all advertising strategies and initiatives.
• Oversee the presentation of regular performance reports and insights, adjusting strategies as necessary to maximize campaign outcomes.

Team Leadership

• Manage and mentor Account Managers and Specialists, fostering a culture of accountability, collaboration, and growth.
• Set clear objectives and goals for the team, monitor performance, and provide feedback and development opportunities.
• Support onboarding, training, and development to build a high-performing team.

Operational Execution

• Oversee campaign fulfillment and platform enablement, ensuring timely and accurate delivery across programmatic, social, and email channels.
• Implement best practices and process improvements to drive efficiency and scalability.
• Stay current on industry trends, emerging technologies, and best practices in programmatic advertising and digital marketing.

Cross-Functional Collaboration

• Partner with Sales, Product, Trading, and Analytics to align on client goals and support platform evolution.
• Work closely with sales teams to identify opportunities for account growth and cross-sell additional services.
• Translate data into actionable insights that drive client performance and platform engagement.

Performance Management

• Monitor KPIs and client outcomes to identify trends, opportunities, and areas for improvement.
• Contribute to forecasting and planning efforts in partnership with senior leadership.

Qualifications

Bachelor's degree required; advanced degree preferred. Minimum of ten (10) years of related experience in client services, account management, or digital media. Proven ability to lead teams and manage strategic client relationships. Expert understanding of omnichannel digital media strategy, especially programmatic, social, and email. Hands-on experience with ad tech platforms (e.g., DSPs, ad servers) and media planning tools. Familiarity with healthcare marketing and regulatory considerations. Strong analytical, communication, and presentation skills. Experience developing processes and tools to improve team efficiency and client satisfaction. Collaborative leadership style with a focus on mentoring and team development.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.