Desktop/sccm Support - Primarily Remote - Remote Eligible

Desktop/SCCM Support

Title: Desktop/SCCM Support

Location: Williamsport PA

Length and terms: Long term - W2 or C2C

Position created on 12/08/2025 05:45 pm

Job Description: Webcam interview Long term contract Primarily Remote

Description: Technical experience and documentation demonstrated experience in technical development and documentation. Technical writing and editing 5 years' experience, including:

• Authoring technical content
• Editing for both clarity and formatting

Degree in a relevant technical or IT discipline.

Software Packaging and Deployment Create software packages for SCCM with 5 years' experience, with a focus on Autodesk and Bentley products (both also 5 years' experience).

• Download and prepare vendor software for packaging.
• Perform test installations of out-of-box (OOB) software.
• Determine the appropriate installation method (e.g., batch or PowerShell script).
• Develop installation scripts following established standards and best practices.
• Test and validate resulting scripts.
• Deliver completed packages to the SCCM team for Software Center testing.

Testing Coordination and Support

• Coordinate with technical leads, business users, and project managers during package testing.
• Collaborate closely with testers to improve the end-user experience.
• Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and End-User Support

• Resolve or assist in resolving cross-application technical issues.
• Provide support for end-user software installation issues.
• Manage and update Active Directory groups related to CADD support.
• Research and recommend hardware for purchase when needed.

Communication and Teamwork, and Process Adherence

• Provide accurate and timely status updates.
• Demonstrate strong written and verbal communication skills.
• Work effectively in a collaborative team environment to meet shared objectives.
• Share application-specific knowledge across teams.

Quality, Documentation, and Process Adherence

• Complete assigned tasks within established time estimates.
• Follow organizational quality standards and procedures.
• Develop, refine, and document expert practices and standards.
• Ensure documentation is accurate, complete, and up to date.
• Identify, track, and resolve issues, risks, and action items.
• Stay informed about industry trends and emerging tools and apply them appropriately.
• Proactively anticipate and resolve issues impacting the team.

Documentation, Editing, and Standards Development

• Develop, maintain, and document expert practices and standards.
• Ensure all documentation is accurate, complete, and aligned with established guidelines.
• Perform technical editing of training materials.
• Adjust layout and formatting to conform to required styles.
• Revise text for clarity, accuracy, and consistency.

Required Skills:

• Windows Desktop OS 10 Years
• Windows Server 10 Years
• Active Directory 10 Years
• Microsoft Office 10 Years
• PowerShell scripting 5 Years
• Technical writing and editing 5 Years
• Degree in a relevant technical or IT discipline
• SCCM 5 Years
• Autodesk 5 Years
• Bentley 5 Years

Contact the recruiter working on this position: The recruiter working on this position is Raghu His/her contact number is +(1) () His/her contact email is raghu@msysinc.com Our recruiters will be more than happy to help you to get this contract.