Customer Service - Work At Home (must Live Within 45 Miles Of Charleston WV) - Remote Eligible

Customer Service Representative

Location: Work at Home (Must Live within 45 Miles of Charleston WV) Terms: Full-time Pay: $13.50/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Qualifications

High school diploma or GED

Customer service experience is a plus

Strong computer navigational skills

Familiarity with Microsoft Office applications (Word, Excel)

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Professional and courteous

Customer oriented

Work Environment

Ongoing usage of phone and computer systems

Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

Alorica will provide the equipment you need to conduct your work which may include a webcam.

You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

Constant sedentary work

Benefits

Health, dental, and vision coverage

PTO

401K retirement plan

Paid training

Employee discounts through client programs

Employee assistance program

Next Steps

1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly