Customer Service Representative - Remote - Remote Eligible

Remote Customer Service Representative

One of the largest healthcare providers in the Pacific Northwest is interested in hiring remote customer service representatives to support their open enrollment team in Washington. Candidates will be picking up their remote equipment and must live locally to Spokane or Renton to be eligible!

Responsibilities:

• Resolve complaints and inquiries and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone.
• Issues may be health plan related (e.g., medical coverage, claims, referrals, eligibility) or delivery system issues (e.g., appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues).

Skills & Qualifications:

• High school diploma or GED required.
• One year of high volume call center experience and having worked from home before.
• Call center experience in a health care or insurance environment preferred.

Pay and Benefits:

The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Aug 29, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.