Customer Service Representative With Italian & English (remote) - Remote Eligible

Italian And English-Speaking Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Would you like to use your Italian and English skills to support one of the world's most iconic automotive brands? As an Italian and English-speaking Customer Service Representative, you will be part of our team in Romania, providing professional and friendly assistance to customers throughout their journey.

Your responsibilities will include:

• Providing excellent support to customers via phone, chat, and other communication platforms;
• Guiding customers through both the purchasing and post purchase processes;
• Working closely with internal teams to find appropriate and timely solutions;
• Accurately updating customer records and databases;
• Recommending tailored product and service solutions based on customer needs;
• Adapting to business needs and supporting tasks to ensure efficient service delivery;
• Representing the voice and values of a globally recognized automotive brand.

What we're looking for:

• Strong Italian and English language skills (B2 level upwards);
• Motivation to deliver outstanding customer experience;
• Availability for 6 weeks of fulltime training (Mon–Fri, 9:00–18:00);
• Flexibility to work on a rotating 24/7 shift schedule after training;
• Excellent communication, problem solving, and teamwork skills;
• Prior experience in customer service is a plus, but not mandatory.

What we offer:

• Remote work model based in Romania;
• Attractive salary and performance bonus scheme;
• Fulltime permanent contract;
• Paid training and opportunities for career advancement and internal promotion;
• Benefits package including meal tickets, private healthcare coverage and life insurance.

Why Join Us?

Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.

Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.

Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.

Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.

Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.

Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Join our dedicated customer support team. Apply today and shape your future with Conduent!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.