Customer Service Representative - Hybrid TO Remote

Customer Service Representative

TEKsystems is hiring several Customer Service Representatives to work for an insurance client located in the Troy, MI area. These positions will offer a HYBRID schedule for both training and normal shift after beginning ON SITE. Quick turnaround on hiring, interviews are this week! This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client.

Job Description:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The insurance questions will pertain to homeowners' insurance and will be from borrowers, insurance agents and financial institutions.
• Majority of calls will be in regards to payment and/or coverage questions.

Qualifications:

• 1-2 years of customer service experience (call center, retail, restaurants, front desk, etc)
• Troubleshooting and critical thinking skills are very important
• Ability to prioritize
• Excellent communication skills (verbally and written)
• Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask

Hours/Shift:

• Training: M-F 9:30am- 6:00PM - first 30 days of paid training on the same shift
• Shift after training M-F either 10:30am-7:00pm or 11:30am- 8:00pm

Pay: $17/HR.

If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!

Pay and Benefits:

The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Troy, MI.

Application Deadline:

This position is anticipated to close on Oct 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.