Customer Service Representative - 1st Shift (remote)

Customer Service Rep I

Schedule: 1st Shift: Mon - Fri, 8am - 5pm Eastern Time Zone

What you will do:

• Provide customer services relating to sales, sales promotions, installations and communications.
• Validate the ship to and replenishment locations of orders with sales and operations partners.
• Responsible for all PO entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar.
• Check and validate accuracy of incoming surgery product usage cases.
• Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Provide proactive updates on order status to accelerate billing process.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales.
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies.
• Support Sales Reps in case of product usage pricing or discrepancies.

What you need:

• Required: High School Diploma or GED, Two (2) years' relevant work experience.
• Preferred: Experience as account representative.

Oracle $20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.