Customer Service Representative - Law Enforcement Communication Center (remote, 3rd Shift)

Customer Service Representative - Law Enforcement Communication Center

This role serves Coloradans and Colorado law enforcement by ensuring information is accurate and delivered in a timely manner. You will research large databases to retrieve driver and vehicle information based on requests from law enforcement and government agencies, while using excellent customer service skills to interact with individuals. This role requires extensive typing skills to ensure detailed data is input correctly and completely. If you're passionate about assisting law enforcement in completing their duties to the best of their abilities, then this job may be for you!

Primary Duties:

• Provides assistance to criminal justice agencies by analyzing records and providing verification of driving status, restraint actions and vehicle registration information.
• Provides automobile dealer information for law enforcement.
• Researches and performs searches of driver and registration files from various systems.
• Reviews requests for Colorado DMV images.
• Follows procedures and guidance to provide Colorado Dossier (photo/fingerprint/signature) documents to law enforcement and governmental agencies.
• Modify records to indicate surrender of a Colorado credential to another state.
• Research vehicle hold files for various law enforcement, customers, and local and State government staff.
• Remove and add vehicle holds as appropriate.

Schedule: This position generally works Monday-Friday 10:30pm-6:30 am, working rotating weekends each quarter. This position is designated as an essential employee personnel.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights:

Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: DATA SPECIALIST (G2D4XX)

MINIMUM QUALIFICATIONS:

Experience Only: Three (3) years of relevant experience in a call center or customer service environment OR Education and Experience: A combination of related education and/or relevant experience in a call center or customer service environment equal to three (3) years.

Preferred Qualifications:

The following are preferred but not required for this position:

• Experience with pulling and reporting data
• Proficiency with Google Sheets and Microsoft Excel
• State experience in a customer service role
• Typing 35-40 WPM
• Written communication
• Work experience with confidential/sensitive information

Special Qualifications:

Must be willing and able to cover other shifts due to absences, both scheduled and unexpected. Must be willing and able to work day or night including weekends, holidays and during inclement weather. Must maintain a clear background check in order to maintain CCIC operator authority.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening:

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Recommended attachments:

• Resume
• Cover letter (Optional if Manager is requesting them)

List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

The eligible list established from this posting may be used to fill additional vacancies.

Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Equity, Diversity, and Inclusion Compliance:

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.