Customer Service Advocate - Seasonal - Remote US - $18/hour - Remote Eligible

Seasonal Customer Service Advocate - Remote US

Do you enjoy helping customers, problem-solving, and ensuring delivery of outstanding support within a fast-paced environment? If so, then you might be the perfect match for our Seasonal Remote Customer Service Advocate role. We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.

Day in the Life:

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between the carrier and member, and providing information about our complimentary services.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and efficiently document notes and the outcome of the interaction.

Position Title: Customer Service Advocate - Seasonal - Remote US - $18/Hour

Job Category: Work From Home

Minimum Education Required: High School/GED

City: United States

Additional Qualifications/Responsibilities:

• Must-Haves:
• High School diploma or GED certificate
• Strong organizational, interpersonal, and communication skills
• 6 months of customer service experience, preferably in a call center or similar environment.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Proficiency in using a dialer and other computer applications is a huge plus
• Prior experience with health insurance/Medicare plans is a plus.
• Comfortable with desktop computers, including knowledge of MS Office applications and web browsing.
• Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST.
• Must be able to work Saturdays and Sundays
• Equipment Must-Haves:
• 2 monitors (laptop or desktop counts as one), headset, webcam.
• Must be employed to receive a reimbursement for these items.
• High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
• Requirements for Connectivity to Island:
• Windows: Windows 10 22H2 or Windows 11 22H2 (10.0.22621) or later An Intel Pentium 4 processor or later that's SSE3 capable 8GB RAM (minimum), and 16GB (optimal) 20GB of hard disk storage available Screen Saver and Screen lock are enabled with 15-minute or less timeouts Windows Defender Antivirus or equivalent antivirus software Secure Boot is enabled.
• macOS: MacOS Sonoma 14.7.2, or later x86-64 or Apple silicon CPU supported 8GB RAM (minimum), and 16GB (optimal) 20GB of hard disk storage available Screensaver and Screen lock are enabled with 15-minute or less timeouts Firewall is enabled.
• To perform this job successfully, a dedicated quiet home office/workspace is needed with a stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service will not be reimbursable.
• Pay Rate: $18/hour
• Start Date: October 16, October 20 (Orientations will be held October 8th - 13th)
• This is a seasonal position set to end in early December 2025. You will be off the following holidays: Thanksgiving Day (11/27), Christmas (12/24-12/25), and New Year's Eve (12/31)
• Training Schedule: 6:30am - 3:00pm PST or 7am - 3:30pm PST | Monday - Friday
• Post-Training Schedule: TBD - between the hours of 5am - 11pm PST Monday - Friday with the ability to work Saturday and Sunday if needed
• Overtime Required: