Clinical Service Desk - helpdesk - remote - us

Clinical Service Desk-Helpdesk-Remote-Us

NTT DATA is seeking a Clinical Service Desk-Helpdesk-REMOTE-US to join our team in Fargo, North Dakota. This position is part of our Provider Clinical Service Desk, primarily handling inbound customer calls in a call center environment supporting customers 24x7x365. All candidates must be shift flexible, including nights, weekends, and holidays. Account specific training is conducted during day shift hours. The role involves responding to service desk calls from healthcare customers regarding clinical aspects of various clinical applications, tracking and documenting incidents, and driving resolution of incidents on a 24/7 desk. The candidate must read text on computer screens for the duration of the shift, remain at a designated workspace, and have a quiet, private workspace with high-speed, wired internet. Travel up to 10% of the time may be required, and lifting up to 25 lbs. may be needed for equipment setup. A working cell phone for manager communication and Two-Factor Authentication is required.

Preferred qualifications include a minimum of 4 years of service desk or helpdesk experience, minimum of 1 year of technical troubleshooting experience, and a high school diploma or equivalent. Preferred skills include experience in a call center environment, a service philosophy in interactions with clinicians, effective communication and interpersonal skills, proficient typing and English language skills, strong listening capabilities, and the ability to work optimally in a fast-paced environment. Basic qualifications include minimum 1 year of healthcare systems customer service.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We offer a full comprehensive benefits package that starts from your first day of employment.