Automotive Customer Service Representative - Remote - Tp69420 - Remote Eligible

Automotive Customer Service Representative - Remote - TP69420

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Must be physically present in AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.

Benefits of working with TP include: Paid Training, Competitive Wages, Full Benefits (Medical, Dental, Vision, 401k and more), Paid Time Off, Employee wellness and engagement programs.

Additional Qualifications/Responsibilities: Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required.

Key Competencies: Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-Oriented. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps. Minimum subscribed upload rate equal or exceeds 10.0 Mbps. ISP must have no packet loss and ping under 50ms. Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required. Clean and quiet workspace.